MyPakage strives for excellent customer service and experience. Please read our frequently asked questions below, if you are having any trouble with ordering or product information.
Click on your question below to find an answer.
Yes we do. You can find it on our product page. We have included it here as well:
TOPS/TEES : (SHOWN AS CHEST WIDTH)
Boxer Briefs: 6.5”
Base Layers and Training Tights: 26-32” (S-XXL)
Loungewear: 31-35” (S-XXL)
If you find yourself stuck between the sizes posted on our size chart, we recommend purchasing the smaller of the two sizes.
We have online stores for both Canadian and American customers, as well as local retailers that carry MyPakage across North America. You can find one near you by typing your Postal or Zip Code into the store locator. http://www.mypakage.com/locations/
Our online store accepts Visa, MasterCard, and American Express. You can also pay using PayPal. Please note our online store does not accept Debit cards.
Your credit card will be charged for cost of goods, any applicable taxes, and shipping once you submit your order through our online store.
If you're getting a message about "fraud services" please ensure the billing information you have entered matches what your bank has on file. Shipping address can be anywhere in North America, but billing has to match your bank records. Please call your bank to clear up any discrepancies. If you are still having issues, please let us know.
This is most likely a browser issues. We recommend using modern browsers such as Chrome, Firefox, or Safari - this should ensure smooth shopping!
Please allow up to 5 business days after your return order has been received by our warehouse for your return/exchange to be processed. Refunds/exchange orders are processed shortly after receipt. Allow 1-2 business days for the credit to appear on your statement. Standard ground shipping will be used to get you your exchange order.
We recommend using modern browsers such as Chrome, Firefox, or Safari - this should ensure smooth shopping! Internet Explorer is not compatible with many online shopping portals. If you’re still having problems, please give us a call at 1-855-631-1455.
If you have a MyPakage discount code, you can enter it during checkout on the right hand side of the screen under “Order Summary”. You will see a link that reads “Have a discount code? Click here to enter it”.
Please allow up to 2 business days from point of purchase for your order to ship.
We provide free shipping within North America on orders of $100 or more. Note: the total must be $100 or more before taxes and after any discount codes have been applied. If your order is less than $100, your shipping cost (which is based on your shipping address) will be displayed during checkout for you to review before your submit your order.
Once your order ships, you will receive an email confirmation with a tracking number. Please allow 24 hours for the tracking information to update accordingly.
At this time, our online stores only accept orders to North American mailing addresses. If you are interested in placing an International order, please email firstname.lastname@example.org and we will try our best to accommodate your request.
We are unable to refund or exchange sale items. All sale items are final sale. No exceptions.
The Action series have a 1.75” logoed waistband and come in a variety of fun and stylish prints. The Pro series features a 1.25” waistband, solid colours, and a ‘Pro’ logo down the leg. Both series have our Keyhole Comfort Technology and MyDry fabric - our moisture wicking material that will keep you dry throughout all of your adventures.
Weekday and Weekend series are both made of a 95% modal and 5% lycra blend, making them even softer and more breathable than cotton. Weekdays are available in a variety of colours and fun prints, and come in a 6.5” boxer brief of a 3.5” trunk length. The Weekend series are upgraded with heavier, more luxurious fabric, a silk jacquard waistband, and are only available in the 6.5” boxer brief.
Our patented Keyhole Comfort Technology is a 3-dimensional pouch that helps us create the world’s best and most comfortable underwear. We found that putting a hole in our pouch compromised the support and comfort our customer’s love.
For those looking to stock essential basics, we will be introducing neutral tones such as white, grey, and navy in the coming months. You can filter our products with the colours you are looking for in the sidebar under the “Colours” heading.
Unfortunately once an order has been submitted, we are unable to adjust or cancel it. Please see our Returns & Exchanges form if necessary. Sale items are final sale. No returns or exchanges. No exceptions. http://www.mypakage.com/resources/returnexchange-form/
Of course! We are so confident that you will love your experience wearing MyPakage that we have a 100% Satisfaction Guarantee. However, if you feel our products do not meet your expectations you can get your money back within 14 days of purchase. You can read about how it works here: http://www.mypakage.com/100-satisfaction-guarantee/
If you believe you have received a defective product, please fill out our Quality Control form detailing your issue. Once submitted, our customer service team will be in touch to help you out. Please do not send product back without contacting us first. Items sent back without authorization will be returned to sender. http://www.mypakage.com/resources/quality-control/
If you received your order and would like to exchange all or part of it, please fill out our Returns & Exchanges form detailing your request within 14 days of purchase. Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed for an exchange & your items will be returned to sender. http://www.mypakage.com/resources/returnexchange-form/ Items purchased from local retailers, not from our online store(s), can only be exchanged, not refunded, and customers are responsible for all shipping expenses in this case.
If you receive your items and are unhappy with them and would like a refund, please fill out our Returns & Exchanges form detailing your issue within 14 days of purchase. Once submitted, our customer service team will be in touch to discuss the situation. Please do not send product back without contacting us first. Anything sent back without an authorized RMA will not be processed for a refund & your items will be returned to sender. http://www.mypakage.com/resources/returnexchange-form/ Returns only apply to product that has been purchased from our mypakage.com online store(s).
We're confident MyPakage will be the most comfortable underwear you'll ever own. In the rare case you need to make a return, we're happy to provide free shipping back to our warehouse. We include a return shipping form with your online purchase; however we are unable to duplicate or provide a second return label, so please hang on to the original until you are sure you are keeping the items.
Underwear is one of the most washed items in our lives. We’ve designed our product to be thrown in a cold wash and then tossed in the dryer - it’s that simple.
Please send all donation requests along with your contact information on your cause to email@example.com. Please note that a representative will contact you if you meet our donation criteria.
Please email all sponsorships requests to firstname.lastname@example.org. Please note that due to overwhelming demand, only qualified candidates will be contacted.
We recommend creating a MyPakage account for a smooth checkout experience. Your shipping and billing information will be kept on file so you can complete your purchase as quickly as possible and receive your items ASAP! Sign in is located on the top left hand corner of the screen in the “Shop” section of the website. Click here to register now: http://can.mypakage.com/account/login/
Please do! Being a member of our Gold Members Club is a great way to stay up to date on new products, and enjoy exclusive benefits such as sale notifications, elite promotions, and exciting contest details. We also pick 1 Gold Member a month to win 10 free pairs of MyPakage! http://mypakage.us5.list-manage.com/subscribe?u=cd47d99b586d53e4eab307719&id=30f1295fe6
We love hearing from you! Our customer survey gives you the change to voice your opinions and provide feedback, which in turn helps us improve! Our Customer Feedback form can be found here: http://www.mypakage.com/resources/customer-feedback/
Our mission is to support life’s adventures through innovation and comfort. MyPakage was founded with an uncompromising pursuit to create the ultimate comfort for men. We believe that if every man feels great, they will have the confidence to take on any experience. This belief guides everything we do. We use the most advanced fabric technology and construction techniques available to create clothing that exceeds fit, comfort, support, and style expectations. Whether you’re at work, hanging with friends, or leading an active lifestyle, MyPakage is engineered for comfort and to support all of life’s adventures.
Find out more here: About Us
Our happiest moments come when we immerse ourselves with people, environments, and activities we love. It’s in these moments that we feel we have permission to relax and be our truest self. In these moments, life is never better. A hike in the woods, relaxing with friends and family, being a tourist in your own town- think of your own version. At MyPakage, we support all of life’s adventures. We are the first thing you put on, and we want to inspire you to start every day with the Permission to Play.
Find out more here: Permission To Play